Hi KhmerRun,

Thanks for purchasing!

Could you send us a frame capture or a video so that we can understand better your issue? (Please, do it through contact form in our user page)

Hello, thank you for the respond. I just submitted the two cut scene by contact page.

Ok. Let us check it and we will write you as soon as possible.

Hi brictonperezbarbsa,

First of all, thanks for purchasing!

I think the best way is by using Media Encoder. To do so, just select the composition you want to export and go to menu “Composition -> Add to Adobe Media Encoder Queue”. This will open Media Encoder and will load your composition to render.

In format choose either JPEG or PNG. JPEG has lower quality, but enough to your needs. PNG has better quality but also creates bigger files. Once you choose JPG or PNG format, just use the preset that fits your composition format.

I hope this helps you! Any other thing just let us know!

Hi Bonzamongu.

That’s the way of solving it.

But if you extract everything from the zip in the folder you want to work, you shouldn’t have to relink them again.

Thanks for your purchase!

Hi Tellasistemas

That’s for sure a codec issue. I might say it’s because you don’t have Quicktime installed.

Do the following and I’m pretty sure it’ll work:

WINDOWS: - Install Quicktime (free) (it depends on wich Windows version you have): https://tommynation.com/install-quicktime-windows-10/

- Install K-Lite Codec Pack (free): https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

MAC: - Install Perian (free): https://perian.org/

If after doing this you still have the same problem, contact us via email and send me your computer system and After Effects specifications.

Thanks!

Glad you like it! Thanks Alex!!

Thank you!

We like very much that scene too!

We had some problems with the wind wile recording it, but at the end it was perfect to have it. It fits perfect with the music!

Yes, it was perfect! Congrats and have a good week

Thank you for your comment! Very nice!

Yeah! Thank you my friend!

Glad you liked it! Thanks very much! ????

Thank you! I appreciate your words ?

Hi buddy! Glad you like it ?

Thank you, Scott!

Hi Pinkzebra !! We are so glad you love it !!

When I went to this magical place for the shooting I spended more time taking the photos from the ground than filming, because of the wind

This part was accidental but I used this special moment to make a turning point (I see the video like a small movie) and was perfect, with your music, to keep the tension up right until this moment, the climax.

Thanks again for your magical music

That’s great! I hope this one sells really well for you

Hi Dimas! Thank you

Really sweet

Thanks my friend!! Glad you enjoyed the work and wishing the same

Thank you Eufaraday!

Yeeeeaahh !! We love to hear that

Thank you! We appreciate your words!