As first, I believe you are overreacting, the video is 1479 × 868, there is a slight noise in the background but the voiceover is quite strong and understandable without any doubt, so, these cannot stop you editing the template, since you said YOU CANNOT EDIT IT and now you are saying I CAN’T OPEN the file.

Please, use a screen recorder, let me see what message is displayed since it doesn’t allow you to open this template and also tell me what After Effects version you are using. But first, write me through the email form from my PROFILE ( https://videohive.net/user/mikka ) and I’ll come back a.s.a.p with a solution for you.

I’ve just opened it with latest After Effects and edited it without any single trouble.

Kind regards

why mikka email cant attach my recorder, could you give me a specific email?

Just write me through email form, I will respond you so you could contact me back adding your attachment.

Thanks

Any problem you have I can resolve… Just write me from my profile including a print screen.

Thank you

I do not think you understand. The file I bought from you had problems exporting. Since I had a short time with the customer I ended up buying from someone else. In that case, the concept of my work is a problem with your file. Why do I require the return of my payment, ok?

I have to report you to Envato, I do not have time explaining you every time in what condition the money return is possible and your case is out of question!

Please read Envato Market Refund Rules: • If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. • If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item. • Item support is promised but not provided

Every single time I said write me where’s the problem so I can quickly fix it and you are refusing to do so!!

Hi cpctech. Really not sure, maybe try contacting support regarding this question and please let me know for future similar questions.

Hi Manbriese,

Can you please write me from mail box – bottom right from here http://videohive.net/user/Mikka i will send you some attachments in order to see file structure.

Kind regards.

Just sent you an email.

Hi, thanx for buying my template. Can you please tell me more about what you need to be customized through mail form at my profile page? Thank you.

Thanks for purchasing my project

Can you mail me please which part you would like to re-time? Thanks

Tim thank you very much for purchasing it and indeed for proposing new solution in order to make it even more usable

For sure will have it in mind for next project

Hey guitarsstate thank you mate, you have done a great work too, the moment i heard your music – i knew i’m gonna use it

Hey Wayman mate, thank you very much

thanks a lot gRajesh

Hey Doni, thanks you very much

Thanks very much Osunoo

Hey Nugas friend, happy you like it, thanks man

Thank you very very much

Thank you very much Dimka

Thanks Laxman

Thanks Juanmita

Hey Usman thanks very much bro