Hello

If you are using windows operation system you can remove it like other applications , if you are using Mac OS you can open terminal panel and enter following code

sudo rm -rf  /Library/Application\ Support/Adobe/CEP/extensions/motion.factory

Thank you. I’ll try that when I get home. I really hope it works. Tearing my hair out. I know that I manually went in and deleted motion factory from CEP/extensions but that’s where I’m up to until your message just now.

Hello , thanks , we will answer your ticket in less than 24 hours so please be in touch with us there

It has now been a full two days since I submitted a ticket. You have been great with support in the past, so please do not think i am being rude – I am just on a deadline, and really need assistance. Thank you!

Sorry about that , our help center has some technical issue which has been resolved we will answer you today as soon as possible

Thank you so much – you are all so great. Your product is outstanding.

I hate to bother you again, but I still have NOT received any response at all from your team. I really needed assistance 3+ days ago, now it is critical that I have at least some assistance. My support ticket number is #288 on https://help.pixflow.net/portal/ticket/288 Please, PLEASE help. Thank you so much

It’s very strange , we’ve already answered you hours ago , in case you did not receive the email please check https://we.tl/t-C4XObd6duv which contains a zip file of AEP file customized as you’ve requested

I now have received the support answer – I VERY much appreciate you. Thank you! PIXFLOW is the best!!! I did ask one small follow up question, please take a look when you can.

To everyone out there – DEFINITELY buy this if you do any creative work…this is the most comprehensive, greatest product out there. My support was not about an issue with their product, rather, a customization. They are AWESOME. Seriously. Worth every dollar. I would buy again from them!!!

First of all thanks for your sweet compliment , about your question we will answer you in next 48 hours as we should check that matter with our video department staffs

Perfect, thank you – I appreciate you all. I wish you the best of luck in sales. You’re one of the top two products I’ve ever purchased on Envato!

Thank you again for your sweet compliment

Just wanted to make sure you saw my above request I know you are making you support system better and upgrading…just really need the file soon Thank you! You’re the best!

Hello, I submitted a follow up issue 4 days ago in regards to the file your awesome team sent to me. I was wondering if someone could be in touch with me regarding this? I added the comment to the existing ticket. I really appreciate it. i know you are very busy, creating great things – but I really (really) need this file. I am in a bind! Thank you in advance!

Hello , thanks for contacting us ,actually there is a chance that some items are missing auto resize feature , so if you mention the item name we can investigate on the issue and let you know about results here.

How do you re-use a scene?

I would like to use the text layout for my entire project, but even if I copy and paste the scene to have another instance of it, when I change information in one copied scene, all instances of that scene also change.

So I am not able to use the same scene multiple times. How do I re-use a scene?

Also, No matter how many times I try to change the font colors, they still keep changing back to the original color in the file. VERY frustrating!!!

Hello , if you are working with 3 client as 1 brand then one license is enough but if you are working with brand a and brand b then you need additional license for brand b

if i work for advertise company just need one license ? and what kind need license

and one video per license ?

For that purpose you can purchase one extended license so you can redistribute and sell the items you created as many time as you want.

what mean so i need work for advertise company is need extended license and i can make as many time i want ?

if i just upload for youtube and insert advertise for my Monetization what kind need license

can you write like a list ?

Hello , actually by purchasing 1 extended license you will have full access to our item for any usage for one company so if you decide work for another company ( not different project ) you need to purchase additional extended license for full access

ok i consider to use this template for the advertise company cause so expensive

so if i just upload for my youtube and insert some youtube adsens Monetization for what kind need license

and i can make as many times when i want ?

Let us explain it in simple term

If you are going to sell an item which created with Typoking then you need an extended license , in any other situation simple license will be enough.

About number of usage , you can use it as many as you want until you are working for company a

it’s mean my youtube upload and some adsens = regular license

working for company or selling to my client = extended license

alright ?

so my last question is 1 brand <- 3 client = need just 1 license ?

too regular is can i use it many times ?

sry, i am bad at understanding but i wanna know to Correct copyright and use