Thanks!

Hi, thank you so much for your positive feedback! Very glad that you are really enjoying the toolkit

Very interesting that you have mentioned this, that was actually a dilemma back when we were designing it to see if we should take the users side or the character itself!

Also thank you for your suggestion, it might be a possibility to add in the future Should you like to add this message in the review section of the item, we’d really appreciate. Once again many thanks for your kind words!

Hi, thank you for reaching out to us. We will make sure to help you out fix any issues

Is it possible to send me a couple of screenshots of the problem, so we can identify any issues and help you out? You can take a few screenshots inside the project, showing the error message, etc. You can send them to me directly: stephanzammit@neuronfx.com

Many thanks!

Hi, thank you for reaching out to us! Yes of course, it works with all After Effects CC versions.

Great ! Thank you

You’re very welcome Let us know should you need any help!

Hi, thank you for reaching out to us!

You can import parts or whole characters designed in external software and use them with the included character rig & animations. This being said, as mentioned in the item description, not all functionality of the character studio will work with these, since you would be bypassing the character studio itself, this includes Auto lip-sycning, etc

If you would like to keep most of the features you can customize specific parts only, rather then changing the head completely, like adding your own images of hair styles, noses, beards, etc. This will give you a good level of personalisation, while still retaining all the advanced features that come with the toolkit.

In your case, what I would recommend, is to use your custom character for the body, then as for the head, you can build your custom head using the Head Design Studio, that is included with the toolkit. You can then still change most of the properties of the head with you own images, to make it even closer to what you want.

Thank you so much for your comment. Very glad that you love it

Hi, thank you for reaching out to us! For youtube videos you can get the normal regular license

Hi, thank you for reaching out to us! No these are specifically designed for Adobe After effects, and won’t work with Animator.

That’s a shame because they/re so well designed. And in After Effects it’s a really slow and unintuitive animation process. I get the benefits of working in AE, but character animator puppets would make life so much easier…

Hi Nick, thank you for your feedback, yes AE and Animator are quite different. This being said, since in the toolkit it comes with pre-rigged characters and with pre-made animations, etc, it facilitates the process quite a bit. Although I understand that if you are doing something like live broadcasting, AE might not be for you.

Hi, thank you for reaching out to us. Is it possible to contact us through the account that the item was purchased from please? As this is a step that is required to activate support from our side.

Many thanks.

Hi, thank you for reaching out to us!

Yes it should work with Macbook Pro 2019. It of course depends on the specifications you have. We recommend at least 16gb of ram and an i7 cpu or better. The project is really packed with character animation features, so the more power you have the better. Of course keep in mind that since you would be using it on a laptop ,you need to allow some time for rendering and previews. Rendering normally takes from around 3 minutes per 10 seconds of animation to maybe a maximum of 10 minutes per 10 seconds.

As for the genre, yes this shouldn’t be a problem. The project has a section which has office design assets, like desk, computer, etc, so this might be useful.

Hope this is of help to you, of course should you need anything else let us know!

Stephan Zammit

Hi, thank you for reaching out to us!

In the case of different clients, yes a new purchase/ license need to be acquired per client. It is recommended that when quoting for client work, you would add the cost of the license if you are using this product. As the license is for each end product produced. The exception for this is when the end product is a series of videos that are related to each other, where a single license can be used for the whole series.

Of course, this is the same with any Envato Market product, that has this license system. Hope this makes sense to you! You can find more information regarding licensing in the following link: https://videohive.net/licenses/standard?license=regular

Hi, thank you for your feedback regarding this. As for computer specifications, we normally recommend at least 16gb of Ram and an i7 CPU. We are always working to make it better even on lower end computers, but character animation in general is quite complex, and thus is quite demanding on computer resources.

Just a small tip: we have recently added a new feature called: Boost Performance. This will switch off head animations while you work, and should speed up preview performance by at least 2x. Then of course make sure to switch it on again before rendering or if you need to preview head animations. This feature is located in the Character Studio layer.

The power and efficiency of the toolkit comes when you start using the pre-made animations, since with these you will be able to stack different animations after each other, and create something unique quickly. We have really worked a lot on this one to make it as best as possible. In the help videos we have shown the best way to use the toolkit, and show most of the features, so I recommend to stick up to these for a bit longer, as it will really pay off. This being said, of course, if you have problems with anything or have any questions feel free to ask us anytime!

Thanks and regards, Stephan Zammit

Thank you for long answer, i gave you my 5 star already but still need to practice alot over it, i wish we wouls also have ready made animated actions package and also talking effect

Hi, thank you for your rating, we really appreciate! Can you give us more details on what kind of animated actions you would like to see? Maybe it is something we can work on in the future.

Also, thank you for your idea regarding the talking effect, it is a very good idea, and it is something that we will surely consider for future updates, to continue improving the product.

Many thanks!!

Hi, thank you for reaching out to us and for sending the screenshot over the email.

I had a look at the screenshot, basically this is something that you don’t need to worry about. You will find this part explained in the included user guide. This is basically a default notification message that After Effects produces, because you are opening the toolkit inside an old version of After Effects, and it won’t have an affect on the usage of the toolkit. So just ignore this message and use it normally as shown in the help videos.

Hi, thank you for reaching out to us about this!

Are you by any chance, using an After Effects version, that is in a different language other than English?

We just found out that there is a small issue with lip-syncing, when After Effects is in a different language and not English. The problem seems to be the After Effects language, when you create the new Audio Amplitude layer, it is in a different language, so After Effects is not finding it, since it is looking for its name in English. We have just found out about this yesterday, and trying to find a solution for it.

Is it possible for you to switch the language of After Effects to English, and see if that works for you? If this is not possible you can contact us via email, and send us a few screenshots with the newly created Audio Amplitude layer selected, this way we can know the language and tell you what you can do to fix the problem.

You can contact me directly on: stephanzammit@neuronfx.com

Many thanks, Stephan Zammit

Thanks so much that work correctly. I found some totu to change language of Ae on YouTube and boooom . very satisfy on product.

Hi, thank you for your comment. We have just updated the toolkit to fix the issue. It should now also work in other languages, just download the update and follow the included help video related to lip-syncing

Thank you for contacting us and for your interest!

The toolkit has a specific section for office and also city assets in the scene designer. As for the factory, there aren’t specific assets for this, but of course you can also drag and drop your own images and use them with the toolkit.

I think the best way to see most of the features that are included, etc, would be to check some of our tutorial videos. We have uploaded all the tutorial videos that come with the toolkit on youtube, so you can give them a look and see the whole project from the inside!

I am leaving a link for you here: https://www.youtube.com/playlist?list=PLj2u0xlsUQfcg3MRc1rRomAj9adRIVHCj

The scene designer basically includes a good number of image assets that you can drag and drop and build up your own scenes. These objects are all ordered and organised in separate sections. Then it also have some titles, transitions and object animations. We don’t currently have a visual list of what’s included online, so I am attaching some screenshots for you with all the categories and names of the specific objects. You can find them in the following link:

Hi, thank you for reaching out to us! We’ll make sure to help you out get the most out of the toolkit.

Can you send us a few screenshots of the problem you have encountered, so that we see that everything is setup correctly and help you fix any issues. You can contact me directly on stephanzammit@neuronfx.com

Hi, using the character studio you can build a very large variety of characters, since it includes easy to use features to tweak almost anything in the character. This being said, an easter bunny might be a bit tricky, since it has long ears, which are not included in the toolkit. To create this, you can bypass the character studio and import your own images of the bunny, that you have designed in other applications, like illustrator, etc. And you will still be able to animate them using the toolkit, and use the pre-made animations.

Just keep in mind that when using your own images/ characters, you will loose some functionality, namely the Head and character studio related features, since you will of course be bypassing these. But of course you can still use the included animations and body rig, etc. The toolkit comes with a number of help videos that specifically address custom characters, and how this can be done. Of course, let us know if something is still not clear.

I am leaving a link to the help video here, so you can see if this is something that would work out for you: https://www.youtube.com/watch?v=RmCX3_6epTQ&t=527s

Thank you so much! Have a nice day!

Wow! Thank you so much for the Arab character update. Gonna buy this asap!

Hi, thank you for getting back to us! Was just going to let you know that we have updated it, with the new characters. Great suggestion We will try to update the description with an image of them later on today, so you can see them before purchase

I have AE CC 2019

Hi, thank you for reaching out to us! You don’t need any other plugins, apart from the toolkit, so don’t worry I am sure we can find the issue and help you out as soon as possible Can you send us a few screenshots of the lip sync composition, so that we see that everything is setup correctly and identify any issues. You can contact me directly on stephanzammit@neuronfx.com

Many thanks! Stephan Zammit

Hi, thank you for your interest in the toolkit. Yes the toolkit has 1 car illustration included. This being said you can of course also drag and drop any other image/ illustration in the toolkit and use it with the characters.

Hope this is of help to you, of course let us know should you need anything else!