Thanks

Hey there, can you please send your question as an email to support@snowcakestudios.com . That way it will be easier for us to help you. Thank you.

Hey there, we will do a video for you. I will publish the video asap. Thank you.

Here is the link to the video: http://www.snowcake.info/videos/videohelp_ppw.mp4

Awesome! Thank you very much!

Hey there:-) The template and it´s files are working on both platforms, windows and mac. Please make sure to unzip everything correctly and after that just open the *ae file.

Thank you very much :-))

Hello there and thank you:-)

The project comes with six scenes. You can change the order of the scenes very easily or just delete the ones you do not need.

Hope that answers your question. For more detailed information please write us an email to support@snowcake.info.

Thank you:-) Snow

We just send you an email!

Hi there and thanks for purchasing our product .-)

Can you please send us an email to support@snowcake.info. What do you mean with “number 10”. Can you please give us the correct name of the composition. Thanks a lot

About removing the text “your video or image” – doing that is super easy. But we will post a video in here how to do it soon. Just in case some other customers will have the same problems.

Regards Snow

Hi jrosu, the template “Promote With Paper World” already comes with a male and a female version, so you do not have to replace anything Regards Snow

Hello BrandBull, thanks for purchasing our product and thanks a lot for your positiv feedback:-) Concerning the music. Simply drag and drop your music into the “Main” Composition. (Bei weiteren Fragen sende uns einfach eine Email an support@snowcake.info) Take care and Regards Snowcake

Ah, Ihr sprecht / schreibt Deutsch?

Hello ask4fish, you can replace every illustration with your own in the template “Promote With Paper World”. Regards

Thank you for purchasing my product. Please contact Envato Support. In case they do not reply in the next three hours, please send an Email to me@snowcake.info and I will send you the file. Regards Snowcake

I don’t know what you exactly mean. I guess what u r talking about is a Mac/PC issue that happens, when unzipping files on a windows PC, that originally came from a Mac.

Your Music is really great, so thank you There are so many talented Music Authors around. It is so awesome!!! Kind regards Snowcake

Hello onurtez, what do you mean by that? Can you tell what your problem is?

Please use winzip to extract the files. If the error still occur please try to redownload your zip file from videohive. (your download section). If none of these steps helps please send me an email. http://videohive.net/user/snowcake (bottom right) Regards. Thank you!

Please send me an email. Then I can tell you what you need to do. http://videohive.net/user/snowcake (bottom right) Regards. Thank you!

Let´s say you are in the Composition “Sequence 3” and you want to use only Videos in here”. Just extend the duration of the following Compositions (T5, T6, T7 and also Sign 1, Sign 2, Sign 3) (Under Composition Settings) to let´s say 0:01:10:00 instead of 0:00:10:00. This will do the trick. Very simple. If you have further problems or questions please email me.

Thanks for your help. Looks great!

Hey maxleadgen, thank you so much. I am looking forward to this

I did it!

Thanks a lot for purchasing my project

Thank you Baszz :-)))

Thanks a lot bobach, you have some impressive work as well

Hello tomcorniz, that issue has already been fixed. It happened with the CS6 version. The particle effect caused this error, that is why the new version contains a prerendered particle effect. Please redownload the template again. Please send me an email if you have more questions. http://videohive.net/user/snowcake (bottom right) Regards. Thank you!